These terms and conditions (“Terms”) govern the use of services made available
on or through https://www.expertmps.com
and/or the Expert Manpower Solutions mobile app (collectively, the “Platform”,
and together with the services made available on or through the Platform, the “Services”).
These Terms also include our
Privacy Policy, and any guidelines, additional, or supplemental terms,
policies, and disclaimers made available or issued by us from time to time (“Supplemental Terms”).
The Privacy Policy and the Supplemental Terms form an integral part of these Terms.
In the event of a conflict between these Terms and the Supplemental Terms with respect to
applicable Services, the Supplemental Terms will prevail.
The Terms constitute a binding and enforceable legal contract between
Expert Manpower Solutions (a company incorporated under the State Partnership Act, 2025
with its registered address at 3rd Floor, KNR Square, Door No. 1-60, opp. The Platina, Banjara Basthi, A & B, Gachibowli, Hyderabad, Rangareddy, Telangana 500032 , India and its
affiliates) (“EMS”, “we”, “us”, or “our”),
and you, a user of the Services, or any legal entity that books Pro Services (defined below)
on behalf of end-users (“you” or “Customer”).
By using the Services, you represent and warrant that you have full legal capacity and authority
to agree to and bind yourself to these Terms. If you represent any other person, you confirm and
represent that you have the necessary power and authority to bind such person to these Terms.
ⓘ By using the Services, you agree that you have read, understood, and are bound by
these Terms, as amended from time to time. If you do not agree to these Terms, please do not use the Services.
1. Services
(a) The Services include the provision of the Platform that enables you to arrange and schedule
different manpower-related services with independent third-party service providers
(“Service Professionals”). As a part of the Services, EMS facilitates the
transfer of payments to Service Professionals for the services they render to you and collects
payments on behalf of such Service Professionals.
(b) The services rendered by Service Professionals are referred to as “Pro Services”.
The term “Services” does not include the Pro Services. EMS does not provide the Pro Services
and is not responsible for their provision. Service Professionals are solely liable and responsible
for the Pro Services that they offer or otherwise provide through the Platform. EMS and its affiliates
do not employ Service Professionals, nor are Service Professionals agents, contractors, or partners
of EMS or its affiliates.
(c) The Platform is for your personal and non-commercial use only, unless otherwise agreed upon
in accordance with the terms of a separate agreement. Please note that the Platform is intended
for use only within India. You agree that in the event you avail the Services or Pro Services
from a legal jurisdiction other than the territory of India, you will be deemed to have accepted
the EMS terms and conditions applicable to that jurisdiction.
(d) The Services are made available under various brands owned by or otherwise licensed to EMS and its affiliates.
(e) A key part of the Services is EMS’s ability to send you text messages, electronic mails,
or WhatsApp messages, including in connection with your bookings, your utilisation of the Services,
or as a part of its promotional and marketing strategies. While you may opt out of receiving these
text messages by contacting EMS at privacy@expertmps.com
or through the in-Platform settings, you agree and acknowledge that this may impact EMS’s ability
to provide the Services (or a part of the Services) to you.
(f) In certain instances, you may be required to furnish identification proof to avail the Services
or the Pro Services, and hereby agree to do so. A failure to comply with this request may result
in your inability to use the Services or Pro Services.
(g) EMS Credits:
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(i) EMS may, in its sole discretion, offer promotional codes that may be redeemed for credits,
other features or benefits related to the Services, and/or Pro Services, subject to any additional
terms that may apply on a promotional code (“EMS Credits”).
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(ii) You agree that (A) you shall use EMS Credits in a lawful manner, and only for the purposes
specified by such EMS Credits, (B) you shall not duplicate, sell, or transfer the EMS Credits
in any manner (including by posting such codes on a public forum) unless you have EMS’s express
prior consent to do so, (C) EMS Credits may be disabled by EMS at any time for any reason without
any liability to you, (D) EMS Credits are not valid for cash, and (E) EMS Credits may expire
prior to your use.
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(iii) EMS may, at its sole discretion, provide only certain users with EMS Credits that may
result in different amounts charged for the same or similar services obtained by other users.
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(iv) EMS reserves the right to withhold or deduct credits or other features or benefits obtained
through the use of EMS Credits, by you or any other user, if EMS reasonably determines or believes
that the use or redemption of the EMS Credits was in error, fraudulent, illegal, or in violation
of the applicable EMS Credit terms or these Terms.
2. Account Creation
(a) To avail the Services, you will be required to create an account on the Platform (“Account”).
For this Account, you may be required to furnish certain details, including but not limited to
your phone number. To create an Account, you must be at least 18 years of age.
(b) You warrant that all information furnished in connection with your Account is and shall remain
accurate and true. You agree to promptly update your details on the Platform in the event of any
change to or modification of this information.
(c) You are solely responsible for maintaining the security and confidentiality of your Account
and agree to immediately notify us of any disclosure or unauthorised use of your Account or any
other breach of security with respect to your Account.
(d) You are liable and accountable for all activities that take place through your Account,
including activities performed by persons other than you. We shall not be liable for any
unauthorised access to your Account.
(e) You agree to receive communications from us regarding (i) requests for payments,
(ii) information about us and the Services, (iii) promotional offers and services from us and
our third party partners, and (iv) any other matter in relation to the Services.
3. User Content
(a) Our Platform may contain interactive features or services that allow users who have created
an account with us to post, upload, publish, display, transmit, or submit comments, reviews,
suggestions, feedback, ideas, or other content on or through the Platform (“User Content”).
(b) As part of the effective provision of the Services and quality control purposes, we may request
reviews from you about Service Professionals and you agree and acknowledge that Service Professionals
may provide reviews about you to us. You must not knowingly provide false, inaccurate, or misleading
information in respect of the reviews. Reviews will be used by us for quality control purposes and
to determine whether Customers and Service Professionals are appropriate users of the Platform.
If we determine at our sole discretion that you are not an appropriate user, we reserve the right
to cancel your registration and remove you from our Platform.
(c) You grant us a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable,
and royalty-free licence to (i) use, publish, display, store, host, transfer, process, communicate,
distribute, make available, modify, adapt, translate, and create derivative works of, the User Content,
for the functioning of, and in connection with, the Services and (ii) use User Content for the
limited purposes of advertising and promoting the Services, or furnishing evidence before a court
or authority of competent jurisdiction under applicable laws.
(d) In connection with these Terms and the licences granted under this clause, you hereby waive
any claims arising out of any moral rights or other similar rights relating to the User Content.
(e) You agree and acknowledge that EMS may, without notice to you, remove, or otherwise restrict
access to User Content that, in its sole discretion, violates these Terms.
4. Consent to Use Data
(a) You agree that we may, in accordance with our Privacy Policy, collect and use your personal data.
The Privacy Policy is available at https://www.expertmps.com/privacy-policy and it
explains the categories of personal data that we collect or otherwise process about you and the
manner in which we process such data.
(b) In addition to any consent you may provide pursuant to the Privacy Policy, you hereby consent
to us sharing your information with our affiliates or other third party service providers.
We may use information and data pertaining to your use of the Services for provision of the Services,
analytics, trend identification, and purposes of statistics to further enhance the effectiveness
and efficiency of our Services, and provision of beneficial schemes, new offers, and for experience
enhancement.
(c) Subject to applicable laws, we may be directed by law enforcement agencies or the government
and related bodies to disclose data in relation to you in connection with criminal or civil proceedings.
You understand and agree that in such instances we shall have the right to share such data with
relevant agencies or bodies.
5. Bookings
(a) Orders: The Platform permits you to request various Pro Services at a time
of your choosing based on available slots. To make a booking, you should follow the instructions
on the Platform and provide necessary information. We use reasonable efforts to enable you to find
a Service Professional who is able to provide that service at the requested time. If, in the unlikely
event we cannot find a Service Professional for the specific timeslot, we will contact you to find
an alternative time.
(b) Confirmation: Once you place a request we will provide confirmation of the
booking via SMS, email or a push notification. Once your booking has been confirmed, you will be
required to make the payment in accordance with these Terms or as indicated on the Platform.
Once a Service Professional has been identified for the requested Pro Services, you shall receive
confirmation in App or via SMS, email or a push notification.
(c) Cancellations: Bookings that are cancelled before confirmation on the Platform
will not be charged. EMS’s cancellation policy sets out applicable cancellation fees.
(d) Substitution: In case of the unavailability of, or cancellation by a selected
Service Professional, we will offer you a substitute of the Service Professional from among our
registered Service Professionals.
6. Pricing, Fees, and Payment Terms
(a) EMS reserves the right to charge you for the different Services you may avail and/or for any
other facilities you may opt for, from time to time, on or via the Platform.
(b) Charges and Fees in respect of Pro Services:
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(i) In respect of Pro Services that you seek to avail through the Platform, you shall be required
to pay Service Professionals the amount indicated at the time of booking as well as amounts towards
(A) any additional Pro Services you may avail, (B) out of pocket expenses incurred by the Service
Professional, and (C) expenses arising out of the purchase of goods required or utilised for the
performance of the Pro Service (“Charges”). In addition to the Charges payable
to Service Professionals, EMS reserves the right to charge you a convenience fee for facilitating
the booking and transferring payments to the Service Professional (this fee is referred to as
“Fees”). You acknowledge that the final bill you receive may include additional
charges, including without limitation, a safety fee, warranty fee, insurance fee, or Service
Professional welfare fee.
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(ii) EMS shall notify you of the applicable Charges, Fees, and payment methods at the time of
booking. Generally, you may make payments for Pro Services through credit cards, debit cards,
net banking, wallets, UPI or cash upon completion of the Pro Service. We have the right to modify
and otherwise restrict the modes of payment available to you. You acknowledge that certain payment
methods such as cash upon completion may not always be available to you as a payment method.
For the avoidance of doubt, in the event you pay through the method of ‘cash upon completion’,
you acknowledge that you will be required to pay both Charges and Fees to the Service Professional.
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(iii) The Charges and Fees may be payable at the time of making a booking, or upon the completion
of the Pro Service, as specified by EMS.
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(iv) For the avoidance of doubt, please note that the Charges are payable to Service Professionals,
and EMS acts as a limited collection agent on behalf of such Service Professionals to collect
and transfer amounts due to them.
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(v) Taxes: All Charges and Fees are subject to applicable taxes.
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(vi) EMS reserves the right to reasonably amend the Charges and Fees at any time at its sole
discretion. A change in Fees shall not impact any bookings that have been confirmed before the
publication of the revised Fees on the Platform.
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(vii) Charges and Fees that you pay are final and non-refundable, unless otherwise determined
by EMS or required by the applicable laws. Under certain laws, you may be entitled to a refund
or other remedies for a failure in the provision of the Services.
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(viii) You acknowledge and agree that Charges and Fees applicable in certain geographical areas
may increase substantially during times of high demand. EMS will use reasonable efforts to inform
you of the Charges and Fees that may apply. However, by using the Pro Services or Services,
you will be responsible for the Charges and Fees incurred under your Account regardless of your
awareness of such Charges or Fees.
(c) Payment Processors: We may use a third-party payment processor (“Payment Processor”)
to bill you through your selected mode of payment. The processing of payments will be subject to
the terms and policies of such Payment Processor in addition to these Terms. We shall not be liable
for any error of the Payment Processor. In the event of any unsuccessful payment, the money debited
shall be credited in accordance with the terms of the Payment Processor.
(d) Cancellation: You may elect to cancel your request for services from a Service
Professional at any time prior to such Service Professional’s arrival, in which case you may be
charged a cancellation fee in accordance with EMS’s cancellation policy. EMS reserves the right
to charge you, or otherwise deduct applicable taxes in respect of such cancellation fee.
(e) Subscriptions: EMS may from time to time offer subscription packages (howsoever
named) for monetary consideration. The packages shall provide Customers with additional benefits,
which may include the ability to avail discounted Pro Services. You agree that subscription packages
(howsoever named) shall be subject to additional terms and conditions. You acknowledge that such
subscription packages will be subject to additional terms and conditions that will be deemed to be
an integral part of these Terms.
(f) EMS does not designate any portion of your payment as a tip or gratuity to the Service Professional.
Any representation by EMS to the effect that tipping is “voluntary”, “not required”, and/or “included”
in the payments you make for Pro Services is not intended to suggest that EMS provides any additional
payments to Service Professionals. You understand and agree that while you are free to provide
additional payment as a gratuity to any Service Professional who provides you with Pro Services,
you are under no obligation to do so. Gratuities are voluntary.
7. Customer Conduct
(a) EMS prohibits discrimination against Service Professionals, including on the basis of race,
religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity,
age, or any other characteristic that may be protected under applicable law. Such discrimination
includes but is not limited to any refusal to accept Pro Services based on any of these characteristics.
(b) We request that you treat all Service Professionals with courtesy and respect, and that you
provide them with a safe, clean, and appropriate location to perform the Pro Services. Service
Professionals shall be entitled to refuse to perform Pro Services if you have not provided a safe,
clean, and appropriate location for them, or you behave towards them in a manner which is discourteous,
disrespectful, abusive, or otherwise inappropriate. We reserve the right to withhold access to the
Services and otherwise limit your access to Pro Services at our absolute discretion if you behave
towards any Service Professional in a manner which is discourteous, disrespectful, or abusive,
or which we otherwise deem to be inappropriate or unlawful.
(c) You agree that you will be liable for discriminating against Service Professionals or for any
failure, intentional or otherwise, to provide the Service Professionals a safe, clean, and appropriate
location for them to perform the Pro Services. Additionally, you will also disclose any and all
information that may have a bearing on the ability of the Service Professional to perform the Pro
Services or impact the Services Professional’s health, safety, or well-being, to EMS and the Service
Professional.
(d) You agree that in the event a Service Professional behaves in a manner that is discourteous,
disrespectful, abusive, inappropriate, or in violation of the law, you shall be required to report
such incident to grievanceofficer@expertmps.com
at the earliest but in any event within 48 (forty eight) hours of such incident.
8. Third Party Services
(a) The Platform may include services, content, documents, and information owned by, licensed to,
or otherwise made available by, a third party (“Third Party Services”) and contain
links to Third Party Services. You understand and acknowledge that Third Party Services are the sole
responsibility of the third party that created or provided it and that use of such Third Party Services
is solely at your own risk.
(b) We make no representations and exclude all warranties and liabilities arising out of or pertaining
to such Third Party Services, including their accuracy or completeness. Should you avail a Third Party
Service, you shall be governed and bound by the terms and conditions and privacy policy of the third
parties providing the Third Party Services. Further, all intellectual property rights in and to Third
Party Services are the property of the respective third parties.
9. Your Responsibilities
(a) You represent and warrant that all information that you provide in relation to the Services and
Pro Services is complete, true, and correct on the date of agreeing to these Terms and shall continue
to be complete, true, and correct while you avail the Services and/or the Pro Services. Should any
information that you provide change during the existence of these Terms, you undertake to immediately
bring such change to our notice. We do not accept any responsibility or liability for any loss or
damage that you may suffer or incur if any information, documentation, material, or data, provided
to avail the Services is incorrect, incomplete, inaccurate, or misleading or if you fail to disclose
any material fact.
(b) You shall extend all cooperation to us in our defence of any proceedings that may be initiated
against us due to a breach of your obligations or covenants under these Terms.
(c) In respect of the User Content, you represent and warrant that:
- (i) you own all intellectual property rights (or have obtained all necessary permissions) to provide User Content and to grant the licences under these Terms;
- (ii) you are solely responsible for all activities that occur on or through your account on the Platform and all User Content;
- (iii) the User Content does not and shall not violate any of your obligations or responsibilities under other agreements;
- (iv) the User Content does not and shall not violate, infringe, or misappropriate any intellectual property right or other proprietary right including the right of publicity or privacy of any person or entity;
- (v) the User Content does not and shall not contain any viruses, corrupted data, or other harmful, disruptive, or destructive files or content;
- (vi) the User Content does not and shall not violate any third party rights; and
- (vii) the User Content (A) does not belong to any other person to which you do not have any right, (B) does not threaten the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, public order, cause incitement to the commission of any cognisable offence, prevents investigation of any offence, or is insulting another nation, (C) is not defamatory, grossly harmful, blasphemous, paedophilic, invasive of another’s privacy, discriminatory based on gender, ethnically objectionable, disparaging, relating to, or encouraging money laundering or gambling, libellous, hateful, racist, violent, obscene, pornographic, unlawful, harmful to children, or (D) otherwise offensive, objectionable, or restricts, or inhibits, any other person from using or enjoying the Services.
(d) You shall not use the Services in any manner except as expressly permitted in these Terms.
Without limiting the generality of the preceding sentence, you shall not:
- (i) infringe any proprietary rights, including but not limited to copyrights, patents, trademarks, or trade secrets of any party;
- (ii) except as may be provided hereunder, copy, display, distribute, modify, publish, reproduce, store, transmit, post, translate, create any derivative works from or license the Services;
- (iii) use the Services to transmit any data, or send or upload any material that contains viruses, Trojan horses, worms, timebombs, keystroke loggers, spyware, adware, or any other harmful programmes, or similar computer code, designed to adversely affect the operation of any computer software or hardware;
- (iv) use any robot, spider, other automated device, or manual process to monitor or copy the Services or any portion thereof;
- (v) engage in the systematic retrieval of content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory;
- (vi) use the Services in (A) any unlawful manner, (B) for fraudulent or malicious activities or (C) in any manner inconsistent with these Terms;
- (vii) decompile, reverse engineer, or disassemble the Services;
- (viii) link to, mirror, or frame, any portion of all or any of the Services; or
- (ix) violate applicable laws in any manner.
(e) You warrant that you shall not engage in any activity that interferes with or disrupts the Services.
(f) You shall not attempt to gain unauthorised access to any portion or feature of the Services,
any other systems or networks connected to the Services, to any of our servers, or through the
Platform by hacking, password mining, or any other illegitimate means.
(g) You shall not directly or indirectly, in any capacity, solicit, attempt to influence, engage,
approach, or accept or encourage the solicitations or approach of, a Service Professional from whom
you have availed Pro Services, to either terminate or otherwise cease their registration on or
engagement with the Platform, or avail services the same as or similar to the Pro Services independently,
without booking the Pro Services through your Account. You agree that this limitation is reasonable
and fair and is necessary for the protection of the privacy and security of Service Professionals
and that this will not preclude you from obtaining services the same as or similar to the Pro Services
through the Platform or other means. You further agree that any potential harm to Service Professionals
from the non-enforcement of this clause far outweighs any potential harm to you.
10. Our Intellectual Property
(a) All rights, titles, and interest in, and to the Services, including all intellectual property
rights arising out of the Services, are owned by or otherwise licensed to us. Subject to compliance
with these Terms, we grant you a non-exclusive, non-transferable, non-sub licensable, revocable,
and limited licence to use the Services in accordance with these Terms and our written instructions
issued from time to time. Any rights not expressly granted herein are reserved by EMS or EMS’s licensors.
(b) We may request you to submit suggestions and other feedback, including bug reports, relating
to the Services from time to time (“Feedback”). We may freely use, copy, disclose,
publish, display, distribute, and exploit the Feedback we receive from you without any payment of
royalty, acknowledgement, prior consent, or any other form of restriction arising out of your
intellectual property rights.
(c) Except as expressly stated in these Terms, nothing in these Terms should be construed as
conferring any right in, or licence to, our or any third party’s intellectual property rights.
11. Term and Termination
(a) These Terms shall remain in effect unless terminated in accordance with the terms hereunder.
(b) We may restrict, deactivate, or terminate your access to, or use of, the Services, or any
portion thereof, (i) immediately and at any point at our sole discretion, (A) if you violate or
breach any of the obligations, responsibilities, or covenants under these Terms, (B) when you cease
to become a user of our Services, (C) you do not, or are likely not to qualify under applicable law,
or the standards and policies of EMS or its affiliates, to access and use the Services, or (D) violate
or breach the Community Guidelines, (ii) upon 30 (Thirty) days’ prior written notice to you, or
(iii) immediately for any legitimate business, legal, or regulatory reason.
(c) You may terminate these Terms, at any time, for any reason by sending a notice to EMS at
privacy@expertmps.com.
(d) Upon termination of these Terms:
- (i) the Account will expire;
- (ii) the Services will “time-out”; and
- (iii) these Terms shall terminate, except for those clauses that are expressly, or by implication, intended to survive termination or expiry.
12. Disclaimers and Warranties
(a) The Services are provided on an “as is” basis without warranty of any kind, express, implied,
statutory or otherwise, including without limitation the implied warranties of title, non-infringement,
merchantability, or fitness for a particular purpose. Without limiting the foregoing, we make no
warranty that the Services will meet your requirements or expectations.
(b) No advice or information, whether oral or written, obtained by you from us shall create any
warranty that is not expressly stated in the Terms.
(c) While EMS strives to provide accurate information about Pro Services and Charges, pricing errors
may occur from time to time.
(d) You agree and acknowledge that we are merely a Platform that connects you with Service Professionals,
and we shall not be liable in any manner for any obligations that have not been explicitly stated
in these Terms. We are not liable or responsible for fulfilment of any bookings, for the performance
of the Pro Services by any Service Professional, or for any acts or omissions of the Service
Professionals during their provision of the Pro Services including any damage they may cause to
property. By booking Pro Services through the Platform, you are entering into a contract with the
relevant Service Provider for the provision of those services, and we accept no responsibility or
liability, nor do we make any warranty, representation, or guarantee in respect of the Service
Professional’s performance under that contract.
(e) You agree and acknowledge that soliciting or receiving services from any Service Professional
independently is solely at your own risk, and in such an event, you waive any rights that you may
have under these Terms.
(f) We do not guarantee or warrant and we make no representation whatsoever regarding the reliability,
quality, or suitability of the Service Professionals.
(g) You hereby accept full responsibility for any consequences that may arise from your use of the
Services and Pro Services, and expressly agree and acknowledge that we shall have absolutely no
liability in this regard.
(h) EMS will maintain a complaints management framework and will manage this framework on behalf
of Service Professionals in a reasonable manner and in accordance with the non-excludable requirements
of relevant applicable laws.
(i) To the fullest extent permissible by law, we, our affiliates, and our related parties, each
disclaim all liability for any loss or damage arising out of, or due to:
- (i) your use of, inability to use, or availability or unavailability of the Services or the Pro Services;
- (ii) the occurrence or existence of any defect, interruption, or delays, in the operation or transmission of information to, from, or through the Services, communications failure, theft, destruction, or unauthorised access to our records, programmes, services, servers, or other infrastructure relating to the Services;
- (iii) the failure of the Services to remain operational for any period of time; and
- (iv) the loss of any User Content and any other data in connection with your use of the Services.
(j) In no event shall EMS, its officers, directors, and employees, or its contractors, agents,
licensors, partners, or suppliers, be liable to you for any direct, special, indirect, incidental,
consequential, punitive, reliance, or exemplary damages (including without limitation, lost business
opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary
loss or damage of any nature whatsoever, including but not limited to any abuse or breach of data),
even if EMS or an authorised representative had been advised of the possibility of such damages,
arising out of, or relating to (A) these Terms, (B) the Services or the Pro Services, (C) your use
or inability to use the Services or the Pro Services, or (D) any other interactions with another
user of the Services.
(k) To the maximum extent permitted by law, our liability shall be limited to the amount of commission
we receive in respect of a particular booking made on the Platform. In no event shall our total
liability to you in connection with these Terms exceed INR 10,000 (Rupees Ten Thousand).
(l) Nothing in these Terms will exclude or limit any warranty implied by law that it would be
unlawful to exclude or limit.
13. Indemnity
You shall indemnify, defend at our option, and hold us, our parent companies, subsidiaries, affiliates,
and our officers, employees, directors, agents, and representatives, harmless from and against any
claim, demand, lawsuits, judicial proceeding, losses, liabilities, damages, and costs (including,
without limitation, all damages, liabilities, settlements, and attorneys’ fees), due to or arising
out of your access to the Services or Pro Services, use of the Services or Pro Services, violation
of these Terms, or any violation of these Terms by any third party who may use your Account.
14. Jurisdiction, Governing Laws, and Dispute Resolution
(a) These Terms shall be governed by and construed and enforced in accordance with the laws of India.
Subject to other provisions in this clause, courts in New Delhi shall have exclusive jurisdiction
over all issues arising out of these Terms or the use of the Services.
(b) Any controversies, conflicts, disputes, or differences, arising out of these Terms shall be
resolved by arbitration in New Delhi in accordance with the Arbitration and Conciliation Act, 1996
for the time being in force, which is deemed to be incorporated by reference in this clause.
The tribunal shall consist of 1 (One) arbitrator appointed by EMS. The language of the arbitration
shall be English. The parties to the arbitration shall keep the arbitration confidential, and not
disclose to any person, other than on a need to know basis, or to legal advisors, unless required
to do so by law. The decision of the arbitrator shall be final and binding on all the parties thereto.
Each party to the arbitration shall bear its own costs with respect to any dispute.
15. Grievance Redressal
(a) You may contact our designated Grievance Redressal Officer/Nodal Officer with any complaints
or queries relating to the Services or these Terms through registered post or through email,
details of which are provided below:
(b) We shall ensure that your complaint is resolved within timelines prescribed by applicable laws.
16. Miscellaneous Provisions
(a) Changes to Terms: The Terms are subject to revisions at any time, as determined
by us, and all changes are effective immediately upon being posted on the Platform. It is your
responsibility to review these Terms periodically for any updates or changes. You will be deemed
to have accepted the changes made to these Terms if you continue to use the Platform once it has
been posted.
(b) Modification to the Services: We reserve the right at any time to add, modify,
or discontinue, temporarily or permanently, the Services (or any part thereof), with or without cause.
We shall not be liable for any such addition, modification, suspension, or discontinuation of the
Services.
(c) Severability: If any provision of these Terms is determined by any court or
other competent authority to be unlawful or unenforceable, the other provisions of these Terms will
continue to be in effect. If any unlawful or unenforceable provision would be lawful or enforceable
if a part of it were deleted, that part will be deemed to be deleted, and the rest of the provision
will continue in effect (unless that would contradict the clear intention of the clause, in which
case the entirety of the relevant provision will be deemed to be deleted).
(d) Assignment: You shall not license, sell, transfer, or assign your rights,
obligations, or covenants under these Terms, or your Account in any manner without our prior written
consent. We may grant or withhold this consent at our sole discretion, subject to any conditions
we deem appropriate. We may assign our rights to any of our affiliates, subsidiaries, or parent
companies, any successor in interest of any business associated with the Services, or any third
party without any prior notice to you.
(e) Notices: All notices, requests, demands, and determinations for us under these
Terms (other than routine operational communications) shall be sent to
legal@expertmps.com.
(f) Third Party Rights: No third party shall have any rights to enforce any terms
contained herein.
(g) Force Majeure: We shall have no liability to you if we are prevented from or
delayed in performing our obligations, or from carrying on our business, by acts, events, omissions,
or accidents beyond our reasonable control, including without limitation, strikes, failure of a
utility service or telecommunications network, act of God, war, riot, civil commotion, malicious
damage, or compliance with any law or governmental order, rule, regulation, or direction.
These Terms were last updated on 2nd July, 2026. Please check back periodically
for any changes.